ILBSA
Supports Professional
Development
Click now for One-Pay
online sign up form! Save your
company money and still benefit from valuable and timely education
opportunities and training for your employees!
Your Association is proud to bring you the finest in
professional development programming for you, your management, sales
team, and front-line staff. This brochure will show you some of the
highlights of programming for 2008...and they’re only available to ILBSA
members.
Keep in mind that this brochure contains highlights, and is
not a complete annual calendar, as ILBSA routinely brings additional
programming at member suggestion and request. Sign-up forms are faxed to all
members at least 30 days in advance or you can sign up online.
CUSTOMER SERVICE 101 with Tom Fife
- Wednesday, January 30th in
Bloomington; Tuesday, February 12th in South Bend (Roseland). One of ILBSA’s most
popular courses with our own nationally-known presenter, this is a “must”
for all concerned with superior customer service. Watch your email and fax
for sign-up forms and detailed location information!
REGIONAL MEMBERSHIP LUNCHEONS presented February
19, 20 and 22 in each of ILBSA’s three geographical regions—north, central, and
southern Indiana. Come enjoy a luncheon with your fellow members and hear a
presentation on GREEN BUILDING INITIATIVES...what they are, what it means
for you, your customers, and your public relations. There’s a lot of
confusion surrounding this hot topic, so let ILBSA sort it out for you and
give you the competitive edge in this area!
BANKRUPTCY ISSUES FOR BUILDING MATERIAL DEALERS
Later Summer/Early Fall 2008
Presented by James T. Young, Esq. of the law firm of Rubin & Levin, this
two-hour seminar will assist you in knowing your rights, and getting your
money, when your customers and/or builders declare bankruptcy. You’ll learn
the different types of bankruptcy protection filings, what they mean for you
when you’re a creditor, and what to do to work within the system. The
attorneys at Rubin & Levin have customized this course just for you, so it’s
not “generalized” and confusing. Every dealer in Indiana needs this vital
insight, and ONLY the Association brings it to you!
LET’S GET COMPLIANT WITH OSHA STANDARDS and Workplace Safety Laws
Fall 2008
The popular OSHA “Ten-Hour” general industry course for your staff members
in charge of maintaining the OSHA/IOSHA records, training, communication,
and programs. Customized just for lumber and building material dealers and
associates, the professional workplace safety team at RMS-Safety (loyal
ILBSA members for years), this course cuts through the confusion and rumor,
and lays it all out clearly and concisely. You’ll learn everything from
proper training and record-keeping to forklift safety training, lockout/tagout
procedures, avoiding heavy fines and penalties, and staying AHEAD of the
curve with this vital compliance area. Your employee will receive
certification cards, and it’s done all in one day! (Most OSHA 10-hour
courses are 2-day events, but we’ll do it in one to avoid out-of-office
time!)
ENHANCING YOUR COMPANY’S PROFESSIONAL IMAGE - This half-day course is
newly-created, and ONLY for ILBSA members. Exclusive to ILBSA, this
fast-paced session is ideal for employee development, company retreats, and
new employee training. Highlights of the course include:
 | Proper Business Letters – form, content, image,
impact; |
| Mastering common word processing and spreadsheet
programs; |
| E-Mail Etiquette – format, proper use, and legal
considerations; |
| Telephone professionalism – etiquette, efficiency,
& “vocal image” ; |
| Personal professional image-building. |
MARGIN MANAGEMENT—CRITICAL ISSUES FOR SALES PROFESSIONAL
November 2008
This seminar presents a systematic approach to selling, which consists of
analyzing your current business, maintaining profit margins, customer
identification and ranking and establishing a "truth chart" for your
customers, along with advanced sales and margin management ideas. This
program also includes a comprehensive customer profile that can be used to
identify areas that will increase the penetration of your business into the
jobsite.
ALSO COMING YOUR WAY this year…
• Legal Hiring Practices—complete with forms and systems to help the ‘face’
of your business
• A Business Owners Guide to Motor Vehicle Record management
• Web-based seminars on timely topics that you can participate in from your
desk using a phone line and a web browser!
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